Assistant Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Assistant Manager supporting service experience and operations at Urban Outfitters store. Driving engagement, customer service, and onboarding of new hires while achieving store objectives.

Posted 7/26/2026full-timeChicago, Palo Alto • California, Illinois, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in store operations, focusing on customer experience, team development, and financial performance. Proficient in utilizing tools for omni channel shopping and fostering an inclusive environment.

Highest-signal resume keywords

Store Leadership ExperienceCustomer Experience ManagementTalent DevelopmentFinancial Results DeliveryOmni Channel Shopping Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Merchant SkillsInventory AccuracyVisual MerchandisingShipment ProcessingProduct Placement

Soft Skills

Effective CommunicationTeam EngagementFeedback DeliveryInclusive Environment AdvocacyGoal Setting

Tools & Technologies

MPOSPOSIn-Store PickupCurbside Pickup

Industry Keywords

Service CultureCustomer FeedbackStore ObjectivesSafety StandardsProduct Loss Reduction

About the role

Key responsibilities & impact

Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team
Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager
Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team

Requirements

What you’ll need

Passion for UO brand
2+ years store leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
Eagerness to learn and grow within the organization

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!