Service Assistant

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Service Assistant in a garden-to-table restaurant delivering food and beverages, maintaining dining experiences. Collaborating with team members to ensure excellent customer service in a fast-paced environment.

Posted 7/7/2026full-timeWayland • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while delivering exceptional service in a fast-paced restaurant environment. Capable of multitasking effectively and maintaining a polished, professional appearance.

Highest-signal resume keywords

Food And Beverage DeliveryMenu KnowledgeTable ResettingGuest AssistanceMultitasking Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Food Service ExperienceTakeout PackagingCleaning And OrganizingTrash And Recycling ManagementAllergen Protocols

Soft Skills

Strong Communication SkillsInterpersonal SkillsTeam-Oriented AttitudeCalm Under PressurePositive Attitude

Industry Keywords

Dining Room ManagementFront Of House (FOH) SupportHigh-Volume ServiceFlexible AvailabilityProfessional Appearance

About the role

Key responsibilities & impact

Deliver food and beverages accurately, with an understanding of menu details.
Assist with guest needs and relay questions or concerns to the appropriate team member.
Clear and reset tables within 3 minutes of guest departure.
Assist with packaging takeout orders.
Maintain awareness of the dining room and proactively assist where needed.
Keep kitchen expo areas, service stations, and dining room clean and organized.
Polish and restock silverware, glassware, and plateware throughout the shift.
Monitor and remove trash and recycling regularly.
Ensure safe and clear walkways for guests and staff at all times.
Memorize table and seat numbers to aid in efficient service.
Learn menu details, ingredients, and allergen protocols.
Communicate guest concerns clearly to team leads.
Assist FOH staff during high-volume periods.
Help with opening and closing duties, including setting/resetting the dining room.

Requirements

What you’ll need

Previous restaurant or food service experience preferred, but not necessary.
Polished, professional appearance with a positive, team-oriented attitude.
Ability to multitask and stay calm under pressure.
Strong communication and interpersonal skills are important.
Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
Physically able to: Stand and walk for extended periods
Bend, reach, lift up to 50 lbs.
Work in a dynamic, fast-paced environment

Benefits

Comp & perks

Employee perks, discounts & benefits across URBN brands
Eligible full-time employees enjoy access to URBN’s competitive benefits package, including:
Medical, dental, and vision insurance
Paid Time Off (PTO)
401(k) with retirement savings plans