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Assistant Department Manager
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)Assistant Department Manager supporting retail operations at Anthropologie. Promoting community and positive customer experiences through effective team leadership and operational support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong retail leadership and team-building capabilities while fostering an inclusive environment that prioritizes customer experience and employee engagement. Effectively collaborates with store leadership to drive brand initiatives and community connections.
Highest-signal resume keywords
Retail Leadership ExperienceCustomer Experience ManagementTeam BuildingEmployee EngagementFlexible Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CommunicationActive ListeningCollaborationService Culture PromotionTeam Player
Industry Keywords
SPARKED ProgramBrand EngagementDiversity and InclusionCustomer EventsSalesfloor Management
About the role
Key responsibilities & impact- Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
- Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
- Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
- Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
- Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
- Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
- Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
- Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
- Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Checks in with leadership to maintain communication and teamwork on completing store objectives
- Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
- Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager
Requirements
What you’ll need- Anthro brand fan
- 1+ years of retail leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
Benefits
Comp & perks- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
- much more!