Associate Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Associate Manager for Terrain Cafe overseeing floor operations in Wayland, Massachusetts. Cultivating a welcoming space and sharing Terrain Cafe hospitality with the community.

Posted 7/1/2026part-timeWayland • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in a fast-paced restaurant environment, ensuring operational excellence and exceptional guest experiences while fostering a supportive team culture. Proficient in managing daily workflows, addressing challenges, and maintaining high standards of service and safety.

Highest-signal resume keywords

Restaurant ExperienceSupervisory ExperiencePOS System ProficiencyOpenTable ExperienceGuest Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational StandardsSanitation StandardsService StandardsProblem SolvingWorkflow Management

Soft Skills

Team Morale BuildingPsychological SafetyEffective CommunicationGuest Relationship ManagementHigh Energy

Tools & Technologies

POS SystemOpenTable

Industry Keywords

Restaurant OperationsCustomer ServiceEmployee EngagementBrand LoyaltyRegulatory Compliance

About the role

Key responsibilities & impact

Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards.
Direct daily workflow by assigning equitable floor sections, running engaging pre-shift meetings, enforcing dress code, and stepping into service roles whenever extra support is needed.
Serve as the ultimate champion of the Terrain brand, ensuring our core values are reflected in every guest touchpoint.
Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.
Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.
Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.
Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.

Requirements

What you’ll need

2-3 years of restaurant experience
1 year of supervisory experience preferred, but not required
Experience with restaurant technical applications, including POS & OpenTable
Ability to work in a standing position for long periods of time (up to 10 hours)
Ability to reach, bend and stoop

Benefits

Comp & perks

Affordable medical, vision and dental coverage.
Employer-matched 401(k) plan
All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
Qualified transportation credit
Generous employee referral program and much more!