Assistant General Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Assistant General Manager leading the guest experience at Terrain Cafe, focusing on team development and operational excellence. Championing brand values while enhancing hospitality culture.

Posted 7/1/2026full-timeWestport • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the team that defines Terrain Cafe’s premier, brand-aligned guest experience.
Champion the recruitment, onboarding, training, and continuous development of the Front of House hourly team.
Mentor staff to reach peak performance and masterfully direct floor operations.
Serve as the ultimate champion of our brand, ensuring our core values are reflected in every guest touchpoint.
Cultivate a culture of hospitality by modeling extraordinary service standards.
Maintain a strong, visible presence on the floor during peak hours.
Act as the first line of defense for shift challenges, guest needs.
Partner with the home office recruitment team to maintain optimal staffing levels.

Requirements

What you’ll need

5 years restaurant management experience
1-2 years relevant HR, staff scheduling, or administrative experience preferred
Experience with restaurant technical applications, including POS & OpenTable
Experience contributing opening new restaurant location preferred
Ability to work in a standing position for long periods of time (up to 10 hours)
Ability to reach, bend and stoop.

Benefits

Comp & perks

Affordable medical, vision and dental coverage.
Employer-matched 401(k) plan
All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
Qualified transportation credit
Generous employee referral program and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Restaurant ManagementStaff SchedulingTraining and DevelopmentOperational EfficiencyPOS SystemOpenTableGuest Service StandardsPerformance ManagementNew Restaurant OpeningAdministrative Experience

Soft Skills

MentoringTeam LeadershipCommunicationProblem SolvingHospitality