Assistant Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Assistant Manager supporting service experience and visual processes at Urban Outfitters. Leading team engagement and business operations to ensure an inspiring shopping environment.

Posted 6/28/2026full-timeKing of Prussia • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in store operations, focusing on customer engagement, team development, and visual merchandising to create an inspiring shopping environment. Proven ability to drive financial results and foster a culture of accountability and continuous improvement.

Highest-signal resume keywords

Store Leadership ExperienceMerchant SkillsTalent DevelopmentCustomer EngagementVisual Merchandising

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicationTeam LeadershipFeedback DeliveryCollaboration

Tools & Technologies

Omni Channel Tools

Industry Keywords

Service CultureCustomer ExperienceOnboardingDiversity and InclusionVisual Standards

About the role

Key responsibilities & impact

An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment.
Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer
Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards

Requirements

What you’ll need

2+ years store leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
Eagerness to learn and grow within the organization

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!