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Department Manager – Service & Styling
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)Service and Styling Manager at Anthropologie directing service and styling to enhance customer experience. Leading team training, maintaining brand standards, and ensuring store operations align with community interests.
About the role
Key responsibilities & impact- The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment.
- Leads by example in providing extraordinary service where all customers feel welcome, heard and valued.
- Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele.
- Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience.
- Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement.
- Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales.
Requirements
What you’ll need- 2+ years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Benefits
Comp & perks- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
retail leadershipmerchant skillsfinancial resultscustomer experiencetraining and developmentsales accountability
Soft Skills
extraordinary serviceteam leadershipcustomer engagementcommunicationflexibility