Server

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Server at Terrain Café in Wayland providing personalized service and elevated dining experiences. Engaging and guiding guests in a welcoming, garden-to-table restaurant setting.

Posted 6/25/2026full-timeWayland • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide personalized, elevated service in a welcoming, nature-inspired setting.
Guide guests through seasonal menus and beverage offerings.
Follow steps of service with consistency
Anticipate guest needs and deliver prompt, thoughtful attention throughout service.
Create a calm, intentional atmosphere that encourages return visits.
Greet and engage guests with enthusiasm, poise, and genuine hospitality.
Thrive in the details – actively listening, to accurately account for allergies, preferences and needs
Take and accurately input orders using the Toast POS system.
Deliver food and beverages in a timely and polished manner.
Offer refined tableside wine service and engaging beverage presentations.
Maintain cleanliness and organization across all service areas.
Process payments accurately and follow café standards.
Conduct menu tours that demonstrate in-depth knowledge of dish preparation, ingredient sourcing, and local purveyors.
Confidently explain specials and seasonal updates.
Recommend well-matched food and drink pairings.
Educate guests on our beverage menu, including wines, craft beers, non-alcoholic drinks, and specialty coffees.
Complete seasonal menu testing, as directed.
Support teammates and jump in where needed during service.
Work collaboratively with peers, respecting that we all play a part in the guest experience.
Adapt to evolving guest needs and pacing in a dynamic dining environment.
Participate in daily team meetings and seasonal tastings to stay aligned.

Requirements

What you’ll need

Previous experience in an elevated, high-volume environment preferred.
Friendly, guest-focused communicator with a poised, professional presence.
Ability to multitask while staying calm and organized under pressure.
Passionate about hospitality, food, and sustainability.
Familiarity with POS systems (Toast).
Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
Physically able to: Lift up to 50 lbs
Stand, bend, reach, and move for extended periods

Benefits

Comp & perks

Employee perks, discounts & benefits across URBN brands
Eligible full-time employees enjoy access to URBN's competitive benefits package, including:
Medical, dental, and vision insurance
Paid Time Off (PTO)
401(k) with retirement savings plans

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

menu knowledgeorder inputtableside wine servicefood and drink pairingseasonal menu testing

Soft Skills

guest-focused communicationmultitaskingcalm under pressurehospitalityteam collaborationactive listeningenthusiasmattention to detail