Assistant Store Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Assistant Store Manager at Free People leading store operations and enhancing customer experiences. Engage team and execute selling initiatives to drive performance in Denver store.

Posted 6/16/2026full-timeDenver • Colorado • 🇺🇸 United StatesJunior💰 $26 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

sales forecastingcustomer service applicationsproduct placementinventory accuracyshipment processingrestockingvisual display standardsomni-channel ordersschedulingpayroll

Soft Skills

communicationadaptabilitycollaborationdecision-makingmulti-taskingteam playercustomer relationship buildingfeedback deliveryinclusive leadershipgoal setting

Tools & Technologies

MPOSPOScompany tools

Industry Keywords

brand ambassadorcustomer experiencestore leadershiponboardingsafety standardsproduct loss reductionprofitabilityvisual prioritiescurrent trendsemployee engagement

About the role

Key responsibilities & impact

Act as a brand ambassador and reflect the company values; partner with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
Create selling initiatives that enhance the customer experience; encourage the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
Deliver a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications
Guide the team to prioritize customer service and styling recommendations to drive metrics and achieve store goals; provide employees with timely and specific feedback to create a culture of action and accountability
Participate as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibit strong decision-making and multi-tasking capabilities
Support the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitate thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
Sustain daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
Utilize company tools to analyze business opportunities within product placement, outfitting, and stock levels
Collaborate with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensure omni-channel orders are processed timely and accurately
Adhere to store’s safety standards, inventory accuracy, reduction of product loss, and uphold all company policy and procedures to support the profitability of the store
Lead with an inclusive and people-first philosophy; engage employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Stay current and respond to interoffice communication while ensuring important company information reaches all levels of the team; facilitate the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
Provide global insight related to the customer experience regarding product and presentation and share feedback with the Store Manager
Embrace a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth

Requirements

What you’ll need

Love for the FP brand
1+ years store leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!