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Assistant Manager
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)Assistant Manager supporting service experience at Urban Outfitters in a leadership role. Driving engagement and fostering a positive store environment in Denver, Colorado.
About the role
Key responsibilities & impact- An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment
- Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
- Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
- Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
- Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
- Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
- Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
- Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team
Requirements
What you’ll need- Passion for UO brand
- 2+ years store leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
Benefits
Comp & perks- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings and much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
merchant skillsfinancial resultsonboardingshipment processinginventory accuracyproduct loss reduction
Soft Skills
service culturecustomer experiencecommunicationteam leadershipemployee feedbackdevelopmentinclusivityflexibilitypassion for brand