Terrain Design Supervisor

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Terrain Design Supervisor responsible for overseeing Artisans and enhancing customer relationships through expert design. Drives sales by providing exceptional service and knowledge.

Posted 5/27/2026full-timeWayland • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Leads a team of Artisans to exceed customer expectations by building genuine, long-lasting relationships through personalized attention; ensure prompt customer communication with project inquiries
Drives staff knowledge by sharing design and product information on new arrivals and current trends to directly inspire the team & customer; guides customer choices to reflect their unique personal style
Actively plans and hosts workshops and special events in their area of expertise; shares details to promote Terrain’s unique events, as well as drive engagement and participation
Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction
Exhibits strong communication and contributes content while actively participating and leading daily meetings and/or projects; shares passion for plant, horticulture, and floral design & garden style
Leads by example with setting pace and productivity amongst the Artisan team to ensure they achieve or exceed individual or collaborative design goals and deadlines
Operates as an expert and resource for Artisans when projects or workload require problem-solving or reprioritization
Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas
Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Requirements

What you’ll need

Experience in customer service
Experience in horticultural and floral design
Basic knowledge of hand tools, wire usage, and glue guns
Art and design background
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

horticultural designfloral designart and designhand toolswire usageglue guns

Soft Skills

customer servicecommunicationleadershipteam collaborationproblem-solvingorganizational skills