Assistant Restaurant Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Assistant Restaurant Manager leading a team and ensuring exceptional guest experiences at Terrain Café in Wayland, Massachusetts. Overseeing operations and fostering a culture of hospitality and engagement.

Posted 5/27/2026full-timeWayland • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the ultimate champion of our brand, ensuring our core values are reflected in every guest touchpoint.
Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.
Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.
Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards.
Manage labor and spending controllables based on benchmarks identified within the yearly budget, keeping a constant pulse on the earnings, hours, and productivity rates of all positions.
Complete daily tip calculations and timecard corrections through the POS payroll system.
Monitor stock levels and submit precise orders to meet purchasing pars, ensuring the business has all beverage and dry goods needed to maximize sales.
Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.
Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.
Assist the leadership team in interviewing, hiring, and onboarding top-tier talent to build a strong, sustainable pipeline.
Champion a culture of transparency and growth by providing candid, actionable feedback to team members while actively soliciting upward communication and ideas from the floor.

Requirements

What you’ll need

2-3 years restaurant management experience
1 year of relative administrative experience preferred
Experience with restaurant technical applications, including POS & OpenTable
Experience contributing to opening new restaurant location a plus
Ability to work in a standing position for long periods of time (up to 10 hours)
Ability to reach, bend and stoop

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

restaurant managementadministrative experiencePOS systemsOpenTablebudget managementtimecard correctionsinventory managementsanitation standardssafety regulationsoperational standards

Soft Skills

customer serviceleadershipcommunicationproblem-solvingteam buildingemployee engagementpsychological safetyfeedback deliveryadaptabilityhigh energy