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Assistant General Manager
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly). Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint .
About the role
Key responsibilities & impact- Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint
- Intentionally connect with guests to obtain real time feedback; effectively respond to all customer communication channel, and engage in customer feedback
- Cultivate a culture of hospitality by modeling extraordinary service standards and creating moments of genuine guest delight
- Partner with home office recruitment teams to maintain optimal staffing levels, thoughtfully onboarding new hires to maximize retention and performance.
- Actively mentor the staff roster, ensuring ongoing training is implemented, professional development is prioritized, and team milestones are celebrated.
- Lead floor shifts with strict adherence to opening, closing, and operational standards (including floor assignments, cash handling, reporting, and dress code policies).
- Uphold the highest standards for sanitation and safety, ensuring the team exceeds all regulatory and company requirements.
- Maintain labor controllables based on benchmarks identified within the yearly budget, with a pulse on the earnings and rates of all positions.
- Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement and team morale.
- Mentor and develop hourly team members, ensuring their mastery of steps of service, food and beverage details, and the holistic growth of their hospitality skills
- Provide a strong line of communication to the full team, keeping them abreast of upcoming initiatives, important dates, current priorities, and circulation of feedback
- Oversee the talent acquisition process, to ensure a best in class roster.
- Champion a culture of transparency and continuous improvement by providing candid, actionable feedback and actively soliciting upward communication from the team
Requirements
What you’ll need- 5 years restaurant management experience
- 1-2 years relevant HR, staff scheduling, or administrative experience preferred
- Experience contributing opening new restaurant location preferred
- Ability to work in a standing position for long periods of time (up to 10 hours)
- Ability to reach, bend and stoop
Benefits
Comp & perks- Affordable medical, vision and dental coverage.
- Employer-matched 401(k) plan
- All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
- Qualified transportation credit
- Generous employee referral program and much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
restaurant managementstaff schedulingtalent acquisitioncustomer feedbacksanitation standardsoperational standardscash handlingfood and beverage detailstraining implementationbudget management
Soft Skills
customer experiencementoringcommunicationteam engagementhospitalityleadershiporganizational skillsinclusive environmentprofessional developmentfeedback solicitation