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Operations Manager
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)Operations Manager overseeing fulfillment center operations for Nuuly, ensuring timely product delivery and team mentorship. Collaborating with management to resolve operational issues and enhance efficiency in a dynamic environment.
About the role
Key responsibilities & impact- Ensure customer satisfaction by delivering the right products on time to meet customer needs daily while collaborating with support teams to enhance current processes and company initiatives.
- Collaborate with management and cross-functional teams to troubleshoot and resolve operational issues promptly.
- Cultivate effective working relationships across all organizational levels using excellent verbal and written communication skills.
- Mentor and guide supervisors, leads, and employees, fostering their professional growth and development.
- Establish clear performance standards and recognize outstanding performance accordingly.
- Implement progressive disciplinary measures when necessary, in collaboration with department supervisors.
- Act as a liaison between associates and senior management, addressing concerns and communicating effectively with HR when needed.
- Identify and address preventive maintenance and safety issues proactively.
- Ensure compliance with Loss Prevention (LP) protocols.
- Lead or participate in startup meetings to align team objectives.
- Conduct regular inspections to uphold quality standards and accuracy.
- Cross-train associates across departments to enhance operational versatility.
- Provide necessary equipment and supplies to support staff in their roles.
- Labor share and support other departments as required or (needed) by the business.
- Fulfill any other duties as assigned.
Requirements
What you’ll need- College degree in Logistics, Business, Accounting, Finance, Industrial Engineering, or equivalent work experience.
- 3 to 5 years of post-college experience in a direct-to-consumer fulfillment environment.
- Proficient in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS).
- Extensive experience in various departments, including leadership roles.
- Proficient in leading teams to achieve departmental goals.
- Demonstrated capability in handling additional project/scope work beyond individual departmental responsibilities.
- Strong focus on evaluating the impact on departmental performance, shift efficiency, and overall building operations.
- Proven track record of spearheading projects outside of the assigned department, contributing to positive business outcomes.
- Skilled in developing personnel and fostering talent growth through succession planning initiatives.
- Maintain acceptable attendance and must be able to work overtime as required.
- Comprehend and follow work instructions to meet productivity and quality standards.
Benefits
Comp & perks- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
- much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Warehouse Management SystemsOrder Management SystemsLogisticsBusinessAccountingFinanceIndustrial EngineeringProject ManagementPerformance EvaluationQuality Standards
Soft Skills
Customer SatisfactionCollaborationCommunicationMentoringLeadershipProblem SolvingRelationship BuildingTeam AlignmentTalent DevelopmentAttendance Management