Department Manager – Service & Styling

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Service and Styling Manager at Anthropologie directing service, selling, and styling to create an engaging store environment. Leading team development and store operations to enhance customer experience.

Posted 5/21/2026full-timeLynnfield • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $27 per hourWebsite

About the role

Key responsibilities & impact

Directs service, selling, and styling to achieve an engaging store environment
Empowers team to drive sales and metrics by utilizing key performance indicators
Provides tools for associates to deliver an elevated shopping experience
Supports Store Manager in curating events and experiences to drive brand engagement
Oversees the training, development, and accountability of the CEM program
Drives the styling program by empowering team members to cultivate relationships
Utilizes brand resources to champion employee development and support initiatives
Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours
Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues
Supports product flow processes which include shipment receipt, processing, security tagging

Requirements

What you’ll need

2+ years of retail leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail leadershipsales forecastingkey performance indicatorsemployee developmentstyling program managementproduct flow processesshipment receiptsecurity tagging

Soft Skills

team empowermentrelationship buildingtraining and developmentaccountabilityflexibility