Department Manager – Service & Styling

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Service and Styling Manager at Anthropologie directing service, styling, and operations for an engaging store environment. Responsible for team development and curating customer experiences.

Posted 5/14/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
Empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed
Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team
Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
Provides insights related to the customer and staff experience and communicates feedback to the Store Manager

Requirements

What you’ll need

2+ years of retail leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail leadershipsales forecastingcustomer experience managementemployee developmentproduct knowledgemerchandisinginventory managementloss preventionomni-channel processeskey performance indicators

Soft Skills

team empowermentcommunicationrelationship buildingmentoringcollaborationcustomer serviceinclusive environmentflexibilityproblem-solvingevent curation