Department Manager – Service & Styling

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Service and Styling Manager directing service and styling at Anthropologie store in Louisville, KY. Creating an engaging customer experience through leadership and team empowerment.

Posted 5/3/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorMid-Level💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Direct the service, selling, and styling to achieve an engaging and inspiring store environment
Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
Teaches the team to provide a frictionless customer experience
Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer
Oversees the training, development, and accountability of the CEM program
Drives the styling program by empowering styling team members to cultivate relationships
Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts

Requirements

What you’ll need

Anthro brand fan
2+ years of retail leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

retail leadershipmerchant skillscustomer experiencetraining and developmentloss prevention

Soft Skills

extraordinary serviceteam empowermentrelationship buildingflexibilitycommunication