Catering Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Catering Manager executing internal catering and events for URBN brands. Planning, coordinating, and ensuring exceptional service while fostering customer relationships in Philadelphia area.

Posted 5/2/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Chef

About the role

Key responsibilities & impact

Planning of all catering from the start to the execution including all logistics.
Monitoring the planning process of all team extensions involving back of house and front of house personnel.
Monitor catering platforms to ensure prompt response to introductions, client correspondence and inter-team correspondence.
Monitor the correspondence, language, accuracy of information and timely response.
Creating detail-oriented timelines, menus, and lists to clearly outline costs and procedures for all requests while maintaining the URBN aesthetic based on each brand.
Monitoring the performance and standards of all team extensions.
Responsible for coordinating with contractors during the event including music, floral, beverage, photographer, and all other necessary vendors.
Building and maintaining customer relationships; fostering a positive relationship based on impeccable customer service.
Providing clear and prompt communication with guests through the planning process and acting as a point person the day-of the events.
Ordering and COGS reconciliation of all alcohol and foods program needs under the supervision of the General Manager and Executive Chef.
Ensure health and safety measures and liquor laws are obeyed, particularly those prohibiting service to minors and intoxicated persons.
Work with General Manager and Executive Chef to reach monthly, quarterly, and yearly events goals through routinely scheduled meetings.

Requirements

What you’ll need

A minimum of 3 yrs. experience in a comparable event planning and execution environment
Strong interpersonal and written communication skills
Exceptional multitasking, delegation, and problem-solving ability
Professionalism in high-pressure environments
Must be available for weekends, holidays, and extended shifts
Valid alcohol service certification (RAMP training provided if needed)
Lift up to 50 lbs, able to stand/move for up to 10 hours, and work both indoors and outdoors.

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid Time Off (PTO)
401(k) with retirement savings plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

event planninglogistics managementcost reconciliationmenu creationtimeline creationvendor coordinationcustomer servicehealth and safety compliancealcohol service managementmultitasking

Soft Skills

interpersonal communicationwritten communicationdelegationproblem-solvingprofessionalismcustomer relationship managementtimely responseattention to detailteam collaborationadaptability

Certifications

alcohol service certificationRAMP training