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Associate Manager, Vendor Relations
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)Associate Manager of Vendor Relations overseeing partnerships and compliance with Vendors. Supporting various internal teams and managing training/documentation at URBN.
Tech Stack
Tools & technologiesWordPress
About the role
Key responsibilities & impact- Overseeing the improvement of business relationships between internal stakeholders and external partners.
- Partnering with URBN Supply Chain, Production, and Buying Teams to support Vendors in understanding and complying with all requirements.
- Providing daily support for the US Vendor Relations Team with a focus on managing existing/future projects to improve internal/external procedures specific to Vendor Compliance.
- Supporting the Vendor Registration process & troubleshooting.
- Overseeing Vendor training post Registration and/or as needed.
- Work directly with the Vendor, internal Partners, and Tradestone support team to resolve specific training and process issues.
- Supporting Buying Teams with questions specific PO requirements/compliance.
- Overseeing Vendor training efforts during the Vendor Registration process by scheduling and executing informational training sessions.
- Identifying opportunities to improve Vendor training documentation to support existing and future requirements.
- Assisting Vendors with all questions concerning our requirements, policies, and procedures outlined on the Vendor website.
- Managing Vendor website updates with new/revised training documentation & requirements.
- Managing email communication to external Partners.
- Overseeing internal training sessions and documentation on business procedures, both US specific and Global.
- Partnering with other URBN internal Stakeholders to execute internal training sessions.
- Managing internal portal updates with new/revised training documentation & SOPs.
- Partnering with URBN Distribution & Fulfillment Centers to validate compliance requirements and/or communicate compliance changes.
- Support creating and distributing quarterly compliance reports to drive awareness and compliance efforts.
Requirements
What you’ll need- Strong Organizational skills and attention to detail
- Excellent communication, phone, and writing skills
- Must be comfortable interacting with diverse groups of suppliers
- Ability to execute objectives that support multiple departments
- Ability to effectively manage time and adapt to an everchanging environment
- Proficient in Microsoft Suite platforms
- Experience with self-managed website platforms (i.e. - Contentful, Wordpress, etc.)
- Experience with email service providers (i.e. - sales Force Marketing, Cheetah, Constant Contact)
- Experience with PLM (preferably Bamboo Rose Platform)
- College degree, or at least 2 years of college with a focus in Operations or Supply Chain Management
- 5 years of related work experience preferred
- Prior experience in customer service or business operations required, preferably in a retail or supply chain setting.
Benefits
Comp & perks- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
- much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Vendor ComplianceVendor RegistrationTraining DocumentationProject ManagementCompliance ReportingOperations ManagementSupply Chain ManagementCustomer ServiceBusiness OperationsTime Management
Soft Skills
Organizational SkillsAttention to DetailCommunication SkillsInterpersonal SkillsAdaptabilityProblem SolvingCollaborationExecution of ObjectivesTraining SkillsStakeholder Management