Store Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Store Manager for Free People in San Diego driving sales through Omni-channel retail experience. Leading team to create an engaging store culture and customer connection.

Posted 4/25/2026full-timeSan Diego • California • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $78,000 per yearWebsite

About the role

Key responsibilities & impact

Acts as a brand representative reflective of the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
Advocates for technology usage and trains the team to transact in the moment to deliver a seamless Omni-channel retail experience; ensures merchandising and display presentations create a compelling atmosphere
Cultivates an environment of genuine customer connection and encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
Prioritizes employee development to ensure team expertise on product fit and styling to inform and inspire the customer; provides employees with timely and specific feedback to create a culture of action and accountability
Oversees and contributes to upholding daily operating procedures; responsible for staff scheduling and payroll management
Collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels; takes initiative to network with local community to have a pulse on fitness and wellness trends for event ideas to drive community connection and sales
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Fosters a culture of communication and teamwork to ensure a balance between customer service, operational tasks, and visual needs; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team
Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth
Provides store and departmental insight related to the customer experience and communicates feedback to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Requirements

What you’ll need

Love for the FP brand
2+ years store leadership experience
Proven record of hiring and developing great talent
Strong understanding of merchant process and ways it impacts the business
Experience in coaching and conflict resolution
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

merchandisingstaff schedulingpayroll managementconflict resolutioncoachingcustomer serviceoperational tasksvisual merchandisingbusiness analysistalent development

Soft Skills

communicationadaptabilitydecision-makingmulti-taskingteamworkcustomer connectionleadershipengagementcollaborationinclusive philosophy