Assistant Store Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Assistant Store Manager supporting store operations at Free People in Palm Desert, CA. Engaging customers and enhancing brand experience while managing retail staff.

Posted 4/24/2026full-timePalm Desert • California • 🇺🇸 United StatesJunior💰 $23 - $25 per hourWebsite

About the role

Key responsibilities & impact

Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications
Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability
Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager
Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth

Requirements

What you’ll need

Love for the FP brand
1+ years store leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings
much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales forecastingcustomer service applicationsproduct placementstock managementshipment processingvisual display standardsomni-channel order processing

Soft Skills

communicationadaptabilitycollaborationdecision-makingmulti-taskingteam leadershipcustomer relationship buildingfeedback deliveryinclusive leadershipgoal setting