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Senior Stylist
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)Senior Stylist enhancing customer experience at Free People retail store in Colorado Springs. Engaging customers through personalized service and maintaining an appealing store environment.
About the role
Key responsibilities & impact- Acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
- Builds lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way; cultivates customer relationships to build a client base
- Utilizes technology to be well-informed on events and special offers in-store and online to promote a seamless, omni channel shopping experience
- Leads by example in relationship building, styling, and networking with customers
- Partners with store team to lead service strategies to fuel a collaborative selling environment and also meet personal sales goals
- Facilitates meetings and fit sessions to share product knowledge, current trends, styling initiatives, and brand focuses; contributes to the mentorship of the Stylist team to elevate confidence in outfitting the customer
- Assists store leaders in maintaining a visually compelling store that is neat, clean, organized and in line with brand standards; supports weekly store objectives relating to customer service, outfitting, or styling
- Assesses personal styling program looking for business driving opportunities for the store; takes smart risks with measurable results to maximize sales and impact customer experience
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
- Supports an inclusive and people-first philosophy; cultivates productive partnerships with store leadership and stylist team that contributes to a collaborative, customer-centric environment
- Fosters ongoing relationships with clients through outreach & networking, appointment generation, service follow-up, and engagement through store events
- Provides insights into shopping trends and customer feedback and communicates to Store Manager and Home Office partners; when applicable, participates within company and district forums through sharing store specific scenarios and ideas
Requirements
What you’ll need- Love for the FP brand
- Experience in customer service and clienteling
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Benefits
Comp & perks- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings and much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship buildingpersonalized servicenetworkingmentorshipcollaborationcustomer-centriccommunicationteam playerflexibilityclienteling