Department Manager – Service & Styling

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Service and Styling Manager at Anthropologie directing the service, selling, and styling to drive customer experience. Leading store team and empowering associates for extraordinary service in Denver location.

Posted 4/24/2026full-timeDenver • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $28 - $30 per hourWebsite

About the role

Key responsibilities & impact

Directs the service, selling, and styling to achieve an engaging and inspiring store environment
Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
Empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
Provides the tools needed for associates to deliver an elevated shopping experience
Supports the Store Manager in curating events and experiences to drive brand engagement
Oversees the training, development, and accountability of the CEM program
Drives the styling program by empowering styling team members to cultivate relationships and generate new business
Identifies and onboarding external talent to retain a diverse team

Requirements

What you’ll need

Anthro brand fan
2+ years of retail leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail leadershipmerchant skillskey performance indicatorscustomer experiencestyling programteam developmentsales metricsevent curationtalent onboarding

Soft Skills

extraordinary serviceteam empowermentrelationship buildingflexibilityaccountabilitycommunicationcustomer engagementinspirationtraining