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Assistant Department Manager
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly). Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program .
About the role
Key responsibilities & impact- Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
- Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
- Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
- Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
- Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
- Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
- Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
- Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
- Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Checks in with leadership to maintain communication and teamwork on completing store objectives
- Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
- Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager
Requirements
What you’ll need- Anthro brand fan
- 1+ years of retail leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
Benefits
Comp & perks- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings and much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
retail leadershipcustomer engagementemployee developmentrecruitinghiringonboardingsalesfloor managementoperating processesschedulingpayroll allocation
Soft Skills
communicationteamworkcustomer serviceactive listeningpeople-first philosophyflexibilityeagerness to learninclusivityleadershipcollaboration