Department Manager – Service & Styling

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

. Leads by example in providing extraordinary service where all customers feel welcome, heard and valued .

Posted 4/21/2026full-timeVirginia Beach • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed
Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team
Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
Provides insights related to the customer and staff experience and communicates feedback to the Store Manager

Requirements

What you’ll need

Anthro brand fan
2+ years of retail leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail leadershipmerchant skillssales forecastingcustomer experienceproduct knowledgestyling program managementtraining and developmentloss preventionomni process managementinventory management

Soft Skills

customer serviceteam leadershipcommunicationrelationship buildingmentoringemployee engagementcollaborationinclusivityproblem-solvingflexibility