URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Retail IT Support Analyst

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Act as the primary point of contact for incoming store tickets and phone calls
  • performing initial troubleshooting to either resolve the issue or escalate as appropriate
  • Prioritize and take ownership of high-impact, time-sensitive issues to stabilize operations
  • Maintain clear, accurate, and timely documentation on all assigned tickets
  • Actively monitor support channels to stay informed of outages
  • Identify issue patterns and escalate trends to appropriate teams
  • Contribute insights to the team’s knowledge base
  • Maintain professional communication with store teams.

Requirements

  • Solid understanding of Windows operating systems
  • basic networking
  • general computer operations
  • Experience with IT ticketing systems and issue tracking software
  • Excellent written and verbal communication skills
  • Strong analytical problem-solving skills
  • High adaptability in a fast-paced environment
  • A highly collaborative, team-first mentality
  • A strong sense of ownership in driving issues to resolution.
Benefits
  • medical
  • dental
  • vision
  • PTO
  • generous employee discounts
  • retirement savings and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows operating systemsbasic networkingcomputer operationsIT ticketing systemsissue tracking software
Soft Skills
written communicationverbal communicationanalytical problem-solvingadaptabilitycollaborationownership