Warehouse ICQA Group Lead – Nights

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Group Lead overseeing associates in warehouse operations at Urban Outfitters. Responsible for promoting workflow efficiency, employee development, and quality assurance in production.

Posted 4/15/2026full-timeKansas City • Kansas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide leadership for all associates.
Maintain SLAs for the designated area.
Act as a subject matter expert in the designated area.
Support the development of employees in the designated area.
Promote, develop, and sustain an efficient workflow within the department.
Ensure the area is adequately supplied to complete daily tasks.
Create a positive work environment and develop ownership in the department with a high level of diplomacy, professionalism, and integrity.
Oversee the quality of production activities.
Audit department processes to ensure all team members are adhering to processes and SOPs.
Interact with management and cross-functional employees to resolve issues affecting operations.

Requirements

What you’ll need

Must be 18 years or older
High school degree or GED required
1 to 2 years of equivalent job experience; team building and leadership skills
Works well under pressure and time constraints, dependable and with a sense of urgency
Excellent organizational and efficiency skills
Ability to define problems, collect data, establish facts, and draw conclusions
Able to work with minimal supervision
Maintain acceptable attendance and must be able to work overtime as required
Comprehend and follow work instructions to meet productivity and quality standards
Physical Requirements: Stand and walk throughout a shift
Climb, balance, kneel, crouch, or crawl for extended periods
Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds
Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

team buildingleadershiporganizational skillsefficiency skillsproblem solvingdata collectionquality standardsSOP adherencewarehouse equipment operationphysical stamina

Soft Skills

diplomacyprofessionalismintegritydependabilitysense of urgencyability to work under pressureminimal supervisionpositive work environmentownership developmentcross-functional collaboration

Certifications

high school degreeGED