Consumer Insights Analyst

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

full-time

Posted on: 4/9/2026

Location Type: Office

Location: Philadelphia • Pennsylvania • United States

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About the role

Prepare and deploy customer insights surveys and research projects using platforms like Qualtrics, targeting direct participant feedback
Assist with major research initiatives, including Focus Groups and Brand Health tracking
Analyze customer response data to derive insights into online and retail customer behavior, covering product performance, shopping trends, and behavioral preferences
Utilize tools such as Excel, Google Sheets, Google Slides, and AI platforms to present clear, impactful findings, with guidance from the team
Monitor and communicate relevant industry trends and secondary research to the team
Provide assistance with additional ad-hoc research requests as needed

1-2 years of previous research experience
A Bachelor’s Degree with a concentration in marketing, communications, statistics, psychology, or sociology is a plus
Demonstrated knowledge and skills in communication and marketing research
Strong quantitative analysis abilities and exceptional attention to detail
Required experience in processing and analyzing data using the Google platform suite
Excellent written and verbal communication skills
A self-starter with a commitment to continuous learning and skill development
Preferred experience in leveraging AI platforms (such as Claude) for data analysis and visualization

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quantitative analysisdata analysiscustomer insights researchmarketing researchbehavioral analysis

Soft Skills

communication skillsattention to detailself-startercommitment to continuous learning