Customer Success Associate, Tier 1 – Temporary, Part-Time Weekend
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
part-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $15 per hour
About the role
- Respond to customer inquiries via chat or email
- Provide accurate information on services and policies
- Resolve routine issues such as subscription status updates, refund requests and billing inquiries
- Escalate complex cases to higher-level support when necessary
- Follow clear guidance given by the leadership team when appeasing customers
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
Requirements
- Experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product
- Must have access to consistently stable internet connection.
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceempathycommunicationproblem-solvingfeedback collectionescalationunderstanding of businesspassion for brandcustomer needs assessmentservice policy knowledge