Customer Success Associate
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
part-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Answer any and all interactions during your scheduled shift in a friendly and relatable manner
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
- Associate must perform a minimum of 70 interactions per shift
Requirements
- Minimum 2 years of experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product.
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
- much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
decision-makingempathycustomer relationship managementcommunicationfeedback collection