Operations

• Ensure the ERP system is consistently available, performs optimally, and meets all operational service level agreements (SLAs), especially during peak retail periods
• Lead the process for triaging, resolving, and performing root cause analysis (RCA) on critical production issues impacting inventory accuracy, order fulfillment, and financial postings
• Own the operational health and stability of the critical interfaces between the ERP system and major platforms, most importantly the Warehouse Management System (WMS)
• Act as the voice of the business, translating operational needs and pain points into clear requirements for the IT support and development teams
• Define, track, and report on key system performance metrics and operational efficiency KPIs
• Manage and execute system maintenance, patches, and version upgrades

ERP Operations Manager

Buying Operations Coordinator

Cook

Operations Manager

IT Operations – CBORD Administrator