Case Manager Level II

Urban Strategies

Case Manager providing post release services focusing on trauma informed care and community outreach. Managing caseloads and connecting families with local resources in the United States.

Posted 6/13/2026full-timeArlington • Florida • 🇺🇸 United StatesJunior💰 $37 per hourWebsite

About the role

Key responsibilities & impact

Manages an assigned caseload (fluctuates) of post release services (Levels I & II) only.
May assist in completing comprehensive home study reports to assess risk, safety, and appropriate placement of children.
Complies with US and ORR policies, procedures, and mandated timeframes.
Collaborates with care providers in verifying and assessing whether additional information may be necessary to determine successful sponsorship.
Evaluates the prospective sponsor’s ability to provide appropriate care and a safe living environment for the child.
Assesses, identifies, verifies, and makes recommendations in areas where additional support, resources, or information may be needed to meet a child’s needs and provisions of a safe environment.
Maintains telephone contact and conducts virtual and in-person home visits with children and sponsors.
Utilizes trauma focused approaches and brief therapeutic techniques to work with children and their sponsor.
Continues on-going case management services through assessments, planning, evaluating, facilitating, and providing psychoeducation to children and their sponsor.
Maintains appropriate documentation, safeguards confidential records, and protects personally identifiable information according to program regulations.
Identifies and reports concerns related to children and sponsors, life changing events and significant incidences to the program and ORR.
Acts as a mandated reporter and reports abuse/neglect to child protective services.
Participates in training, meetings, and maintains quality improvement initiatives as recommended.
This role requires travel to conduct in person home study and post release visits in surrounding locations in the United States.
May include working evenings and weekends to meet required timeframes.
Related duties as assigned and may be revised as needed to meet program needs.

Requirements

What you’ll need

A Bachelor of Social Work (BSW) or an equivalent degree in education, psychology, sociology, or other behavioral science or social service field.
Must have at least 1 year experience managing cases.
Must be skilled in writing professional, thorough assessment reports.
Experience working with immigrant populations and has provided trauma informed clinical interventions for youth.
Knowledge of family preservation, kinship care, trauma informed practices, child welfare policies and procedures, and relevant state and federal laws and regulations.
Effective communication and interpersonal skills to successfully interact with families, caseworkers, and other stakeholders.
Ability to handle sensitive and confidential information with discretion.
Fluent in English and Spanish (verbal/written).
Proficiency in Microsoft Office and data entry systems.
A valid driver's license, available to travel to conduct in person visits and to different areas or regions nationally.

Benefits

Comp & perks

Remote work for eligible positions.
Urban Strategies offers a comprehensive benefits package including medical, dental, and vision coverage.
In addition to these benefits, we provide company-paid life and disability insurance.
401K matched contributions up to 4%.
Employee Assistance Program.
Vacation time is generous but varies depending on program and position.
9 Sick Days and 11 Holidays.
Every teammate gets long and short-term disability free.
Positions that require laptops, the company provides one.
Positions that require cellphone, company issues one.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementassessment reportstrauma informed clinical interventionsfamily preservationkinship carechild welfare policiesdata entry

Soft Skills

effective communicationinterpersonal skillsdiscretioncollaborationevaluationplanningfacilitation

Certifications

Bachelor of Social Work (BSW)