L&D Specialist, Partner Network Training Lead

ŌURA

Partner Network Training Lead overseeing training and enablement for BPO partners at Oura. Ensuring high-quality training delivery and performance optimization across global teams.

Posted 4/24/2026full-timeRemote • Alaska, Iowa, Mississippi, New York, South Dakota, Virginia, West Virginia, Wisconsin • 🇺🇸 United StatesSenior💰 $143,650 - $169,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the development and execution of the BPO onboarding and upskilling curriculum strategy.
Collaborate with BPO leadership and internal teams (QA, Workforce Management, Ops) to align training objectives with operational realities.
Own training delivery plans for new site launches and major change events, including timelines, dry-runs, and cutover coordination. Partner with site leaders to ensure trainers have the tools, environments, and time needed to execute training plans effectively.
Use QA scores, CSAT, and ramp-to-proficiency data to identify performance gaps and prioritize training interventions.
Partner with Instructional Designers to define facilitation requirements and provide feedback loops to improve course content.
Deliver TTT sessions and certification workshops to ensure BPO trainers are equipped to meet delivery standards.
Support BPO trainer communities through regular forums and structured coaching to share best practices across regions.
Maintain a "Partner Training Playbook" and ensure consistent training environments, tools, and evaluation criteria across all sites.

Requirements

What you’ll need

8+ years of related experience in training, enablement, or adjacent MX domains (support operations, QA, or vendor management); or equivalent experience.
Proven BPO enablement experience across multi-site vendors, including data-driven coaching to improve ramp-to-proficiency, QA scores, CSAT, and AHT/FCR.
Strong live facilitation and virtual classroom skills; able to engage diverse learner groups and coach trainers to do the same.
Excellent cross-functional collaboration and stakeholder communication, including with vendor leadership and internal MX teams.
Strong program planning and calendar management; comfortable coordinating complex training schedules across multiple sites and regions.
Ability to interpret performance data (QA, CSAT, AHT/FCR, handle types, error rates) and translate insights into targeted enablement plans.
Comfortable using LMS and common collaboration tools; able to learn internal systems quickly and guide trainers in their use.
Growth mindset and willingness to pilot new approaches (e.g., simulations, micro-learning, AI-assisted tools) and iterate based on feedback.

Benefits

Comp & perks

Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Oura Ring of your own plus employee discounts for friends & family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

BPO enablementtraining deliverydata-driven coachingperformance data interpretationprogram planningcalendar managementlive facilitationvirtual classroom skillstraining curriculum developmentcoaching trainers

Soft Skills

cross-functional collaborationstakeholder communicationengagement of diverse learner groupsgrowth mindsetwillingness to pilot new approachesstructured coachingfeedback loopsbest practices sharingadaptabilityorganizational skills