ŌURA

Senior Partner Success Manager

ŌURA

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $143,650 - $169,000 per year

Job Level

Senior

About the role

  • Own partner relationships post-signature
  • Manage partners through onboarding, launch, ongoing performance management, renewal, and select expansion opportunities.
  • Serve as a primary day-to-day point of contact for assigned partners across operations, performance, and collaboration.
  • Build strong, trusted relationships with partner stakeholders and help ensure a smooth experience across the partner lifecycle.
  • Work closely with Rev Ops to monitor partner performance against defined KPIs such as attach rate, engagement, revenue, partner satisfaction, and operational health.
  • Support recurring business reviews with partners and internal stakeholders by surfacing insights, risks, and recommended actions.
  • Identify issues early, coordinate cross-functional resolution, and help execute recovery plans where performance is off track.
  • Help implement and refine repeatable playbooks for onboarding, launch readiness, in-life support, and QBR/MBR cadences.
  • Contribute to partner tiering, governance models, and support structures that align service levels to partner needs.
  • Partner with RevOps and Operations to improve reporting, tooling, and workflow efficiency.
  • Manage longtail/affiliate partnerships
  • Gather partner feedback and translate it into clear themes and actionable recommendations for Product, Engineering, Marketing, Data, and Operations teams.
  • Share market and partner insights that help internal teams understand where friction exists and where opportunities for improvement or growth are emerging.
  • Advocate for partner needs while balancing Oura’s business priorities and member experience.
  • Run the internal business development for complex deals, bringing the right stakeholders together to build and/or develop new systems to scale with deals.
  • Partner with Legal, Security, Clinical/Regulatory, Support, and Operations teams to help ensure live partnerships operate within agreed guardrails and service expectations.
  • Manage escalations with a high bar for responsiveness, communication, and resolution.
  • Help maintain strong internal coordination across launches, reporting, support, and ongoing partner needs.

Requirements

  • 6–8+ years of experience in Partner Success, Customer Success, Account Management, Strategic Partnerships, or related operational roles in health tech, SaaS, platforms, or similar industries.
  • Experience managing post-sales or post-signature relationships for complex, cross-functional partnerships or enterprise accounts.
  • Strong analytical skills and comfort working with data to monitor performance, identify trends, and inform recommendations.
  • Experience running business reviews, managing partner escalations, and coordinating across internal teams to drive outcomes.
  • Strong communication skills with the ability to synthesize complexity into clear, actionable updates for partners and internal stakeholders.
  • A proactive, organized, and solutions-oriented approach, with comfort operating in evolving environments.
  • High integrity around privacy, security, and member trust.
  • Familiarity with AI tools and workflow automation to improve team productivity and partner enablement.
  • A passion for helping people make health a daily practice.
Benefits
  • Competitive salary and equity packages
  • Health, dental, vision insurance, and mental health resources
  • An Oura Ring of your own plus employee discounts for friends & family
  • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
  • Paid sick leave and parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
partner successcustomer successaccount managementstrategic partnershipsdata analysisperformance monitoringbusiness reviewsescalation managementworkflow automationhealth tech
Soft Skills
analytical skillscommunication skillsorganizational skillsproactive approachsolutions-orientedrelationship buildingtrust advocacycoordinationsynthesis of complexityresponsiveness