Operations Support Lead
ŌURA
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, Iowa, Mississippi, Montana, New York, South Dakota, Vermont, Virginia, West Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $100,300 - $118,000 per year
Job Level
Senior
Tech Stack
SQLTableau
About the role
- Establish, socialize, and continuously improve best‑practice methods and procedures for Operations Support; determine approaches on new assignments and coordinate activities of other personnel as needed.
- Own formal project work plans (milestones, dependencies, owners), implement progress/risk tracking (e.g., RAID), and publish status with clear decision/escalation paths for one or more concurrent initiatives.
- Create compelling, executive‑ready narratives, decision briefs, and recommendations that inspire action and drive alignment across senior stakeholders.
- Use self‑serve dashboards to produce advanced analytics deliverables by performing complex data aggregation, manipulation, and visualization that enable others to draw conclusions and make informed decisions.
- Analyze operational changes for downstream workflow implications and propose pragmatic solutions that balance member experience, efficiency, and risk.
- Serve as a specific operations domain expert for senior leadership, key external partners, and—when appropriate—member escalations; represent the Operations Support vertical in cross‑functional and leadership forums to align on priorities and trade‑offs.
- Proactively network with senior internal and external partners in your area of expertise to remove blockers, influence outcomes, and accelerate adoption of improvements.
Requirements
- 5+ years of experience in a fast-growing customer service or operations environment, ideally working with stakeholders across multiple countries
- Demonstrated experience leading complex, cross‑functional initiatives using formal work plans, dependency management, and risk/issue controls, with clear outcome measurement.
- Proven ability to craft executive‑ready narratives and decision materials that influence cross‑functional stakeholders, including senior leadership.
- Advanced data skills and tools proficiency to perform complex data aggregation/manipulation/visualization (e.g., SQL/Looker/Tableau/Unwrapped or equivalent).
- Experience representing a vertical/domain in cross‑functional and leadership forums to achieve alignment on priorities, decisions, and trade‑offs.
- Experience defining methods and procedures on new initiatives and coordinating activities of others to deliver outcomes.
Benefits
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data aggregationdata manipulationdata visualizationproject managementrisk managementdependency managementoutcome measurementoperations supportbest-practice methodscomplex initiatives
Soft skills
leadershipcommunicationinfluencingnetworkingproblem-solvingcollaborationdecision-makingalignmentstakeholder engagementadaptability