Senior Manager, Manufacturing Test Engineering
ŌURA
Python
Senior Manager, Sustaining Quality Engineering
ŌURA
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $182,000 - $228,000 per year
Job Level
Senior
About the role
- Lead and mentor a team of quality engineers, managing performance and fostering professional growth.
- Establish and refine the Engineering Field Failure Analysis (EFFA) program: Develop and optimize the EFFA workflow, meticulously categorize failure modes, and enhance customer service agent troubleshooting processes.
- Drive comprehensive Failure Analysis (FA) and Corrective Actions (CA): Personally partner with design, manufacturing, reliability teams, and suppliers to deeply understand field failures and implement robust corrective actions through Design of Experiments (DOEs) and Product Release Qualifications (PRQs) to mitigate issues, reduce failure rates, and elevate the customer experience.
- Manage Engineering Change Requests (ECR) and Engineering Change Notices (ECN): Facilitate and track ECRs/ECNs driven by quality improvements, ensuring seamless implementation across the supply chain.
- Monitor and improve production quality and yield: Ensure yield bridging from NPI to mass production and proactively address quality alerts and special cases that impact product performance.
- Track and analyze warranty data: Implement warranty tracking and reporting mechanisms to identify trends, drive root cause analysis, and measure the impact of quality improvements, directly contributing to reduced warranty claims.
- Ensure continuous improvement in the supply chain: Conduct thorough supplier audits, identify opportunities for cost down initiatives related to quality, and support capacity expansion while maintaining high quality standards.
- Take over Program Quality responsibilities: Assume ownership for quality throughout specific programs, from development to sustaining, ensuring adherence to quality gates and standards.
- Influence design and process improvements: Identify and effectively communicate design and process risks, using data-driven approaches to facilitate discussions and improvements across Oura teams and suppliers.
- Establish quality control parameters: Analyze and evaluate data to establish appropriate component specification limits (cosmetic, dimensional, functional/reliability) and define critical process control limits.
Requirements
- Minimum of 8+ years of work experience in a Supplier, Manufacturing, or Product Quality/Reliability Engineer role, with at least 4 years of people management experience
- Demonstrated experience in leading a team responsible for Failure Analysis (FA) and Corrective Actions (CA) in a high-volume consumer electronics environment.
- Expert knowledge of quality principles and tools such as GRR, SPC, 8D, and DOEs.
- Strong understanding of manufacturing principles and tools such as DFM, SOP, GD&T, Six Sigma, and LEAN manufacturing principles.
- Proven experience in managing supplier quality and implementing robust quality management systems (QMS) at supplier sites.
- Strong communication skills with the ability to influence and effectively present complex quality data and strategic initiatives to all levels of the organization, including senior leadership.
- Demonstrated experience with Engineering Change Control (ECR/ECN) processes.
- BS in Engineering (Mechanical, Electrical, Industrial, or a related field) is required; an advanced degree is a plus.
- Self-driven and eager problem solver who thrives in demanding, quick-paced environments.
- Well-organized and able to properly communicate complex issues and ideas succinctly through slide decks/email.
Benefits
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Failure AnalysisCorrective ActionsDesign of ExperimentsProduct Release QualificationsEngineering Change RequestsEngineering Change NoticesStatistical Process Control8D Problem SolvingSix SigmaLEAN Manufacturing
Soft skills
leadershipmentoringcommunicationproblem solvingorganizational skillsinfluencingdata analysispresentation skillsteam collaborationcustomer service
