Physician Support Representative III
UR Ventures
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $20 - $26 per hour
About the role
- Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
- Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
- Serves as primary contact for provider(s).
- Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
- Chooses and recommends among competing demands.
- Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
- Finds missing orders and sends them for review and approval.
- Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
- Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes.
- Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
- Manages provider(s) documentation and information.
- Composes and types non-routine correspondence providing factual information.
- Arranges travel, conference registration, and hotel accommodations.
- Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
- Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
- Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
- Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
- Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
- Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
- Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
- Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
- Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
- Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
- Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
- Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
- Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
- Serves as main point of contact for patients pre and post-operative.
Requirements
- High School diploma and 2 years of relevant experience required
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
schedulingcalendar managementpatient care coordinationdocumentation managementmedical record researchsurgical schedulingorder fulfillmentpatient educationdisability paperwork completiondata support
Soft Skills
communicationorganizationprioritizationnegotiationanticipation of needsproblem-solvingattention to detailmultitaskingadaptabilityinterpersonal skills