Manager

• Responsible for the management of an ambulatory practice
• Promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance
• Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team
• Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures in a mid-size practice
• Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary
• Establishes and maintains efficient and responsive patient flow system
• Schedules and facilitates regular office meetings with providers and office staff
• Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions
• Prepares weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency in a mid-size practice
• Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance
• Oversees maintenance of patient records, including storage and transfer
• Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department
• Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes
• Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management in a mid-size practice
• Manages clinical staff in collaboration with the site medical director and or nurse manager
• Ensures initial new employee and annual staff mandatories are completed and tracked for compliance
• Conducts timely and thorough employee end-of-probation and annual performance appraisals
• Performs weekly input and review of payroll in electronic payroll systems
• Manages and approves staff requests for time off and overtime
• Monitors employee engagement and serves as a change management leader to foster a positive work environment in a mid-size practice
• Oversees performance management and corrective discipline processes as needed
• Accesses and interprets patient satisfaction survey data and regularly share results with providers and staff
• Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns
• Defines expectations for patient satisfaction and lives the brand for UR medicine
• Monitors charge reconciliation process, including production of weekly reports
• Assists in preparing annual and capital budgets, including required justifications, and effectively manages within budgeted parameters
• Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits
• Develops cost reduction and expense management initiatives in collaboration with site medical director
• Hold staff accountable for target achievement
• Processes pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists
• Maintains provider schedules to ensure adequate visit volumes for patient access and financial performance
• Oversees the bi-annual inventory process
• May assist clinic/practice with oversight of revenue generating programs based on quality initiatives to improve population health metrics, specifically focused on the pay-for-performance programs
• Engages practice performance in clinical quality initiatives through maximizing the number of patients seen for risk-adjustable visit types on a yearly basis and supporting data analytic work and patient outreach
• Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards
• Oversees completion and submission of quality reports
• In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting
• Ensures compliance with standard, HIPAA, OSHA and JCAHO policies
• Develops and trains/practices for emergency and disaster planning protocols
• Understands and enforces patient rights and organizational ethics philosophies
• Attends monthly meetings per department requirements
• Acts as liaison with property managers to manage and address issues with property/facility
• Administers CME benefits and provides monthly reports to providers
• May serve as eRecord superuser
• May participate on ambulatory committees to review best practices
• Other duties as assigned

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