Technical Support Specialist

Upwind Security

full-time

Posted on: 9/21/2025

Origin: • 🇺🇸 United States • California

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Junior

CloudCyber SecurityDockerGrafanaKubernetesLinuxMySQL

About the role

Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone
Create and update support documentation while logging all interactions in the support system
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support
Lead troubleshooting of complex technical issues, ensure customer satisfaction, document solutions, and escalate critical cases

1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles)
Fluency in English (both written and spoken)
Experience in MySQL
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting
Experience in cybersecurity, with an emphasis on cloud environments
Ability to adapt and learn, working effectively both solo and within a team setting