Upwind Security

Customer Success Manager

Upwind Security

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber Security

About the role

  • Own the strategic relationship with assigned strategic customers
  • Drive business value and ensure long-term retention and growth
  • Serve as the primary business-facing contact and trusted advisor for customers
  • Own the post-sale customer journey from onboarding through renewal
  • Collaborate with Sales on long-term account strategy
  • Partner closely with TAMs to drive adoption of new capabilities
  • Develop and manage joint success plans aligned to customer objectives
  • Build strong relationships across executive, security, DevOps, and cloud leadership
  • Lead Quarterly Business Reviews (QBRs) and program reviews

Requirements

  • 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity
  • Strong understanding of cloud security programs and value-driven success methodologies
  • Exceptional communication, stakeholder management, and executive presentation skills
  • Proven track record of driving adoption and managing complex accounts
  • Comfortable working in fast-paced environments and influencing both customer and internal priorities
  • Experience partnering with technical teams and Sales to support customer outcomes and retention
  • Ability to connect technical capabilities to business impact, security outcomes, and ROI
Benefits
  • Opportunity to think creatively
  • Explore new ideas
  • Use your skills to make a meaningful impact on our growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementSaaScybersecuritycloud security programsvalue-driven success methodologiesstakeholder managementexecutive presentationdriving adoptionmanaging complex accounts
Soft skills
communicationrelationship buildinginfluencingcollaborationstrategic thinkingproblem-solvingadaptabilitycustomer advocacyleadershiporganizational skills