Customer Success Manager

• Be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike
• Engage with potential customers via email, chat, and phone to answer product-related questions and guide them towards purchasing the right e-bike
• Use deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience
• Share expertise with the broader team by contributing to the internal knowledge base and training resources
• Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery
• Gather and report customer feedback to help shape product offerings and improve the sales process
• Report to: Erik Haamer

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