Customer Success Specialist, Bike Expert
Upway
Customer Success Specialist, Bike Expert
Upway
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $40,000 - $50,000 per year
Job Level
Mid-LevelSenior
About the role
- Be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike
- Engage with potential customers via email, chat, and phone to answer product-related questions and guide them towards purchasing the right e-bike
- Use deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience
- Share expertise with the broader team by contributing to the internal knowledge base and training resources
- Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery
- Gather and report customer feedback to help shape product offerings and improve the sales process
- Report to: Erik Haamer
Requirements
- Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player)
- Previous experience with e-bikes preferred; expert knowledge of analog bikes also welcome
- Excellent written and oral communication skills
- Comfortability with technology
- An empathetic and enthusiastic personality
- Autonomy and ability to work in a fast-paced environment
- Problem-solving ability – identify, analyze, and resolve issues efficiently and effectively
- Adaptability: find creative solutions for customers in ambiguous circumstances
- Nice to have: Interests in sustainability, mobility, and technology
- Nice to have: Experience in customer support
