Customer Success Manager – APAC

UptimeAI Inc.

Customer Success Manager role focusing on platform adoption and driving operational improvements for Uptime AI's customers in Oman requiring strong stakeholder engagement.

Posted 5/25/2026full-timeDubai • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build strong relationships across operations, maintenance, and leadership teams
Drive adoption of the platform within day-to-day workflows
Identify and drive value realization opportunities (downtime reduction, efficiency improvement, cost savings)
Track and communicate business impact to stakeholders
Understand plant operations, maintenance, and reliability workflows
Interpret insights and connect them to practical actions and outcomes
Translate technical findings into clear, business-relevant recommendations
Engage with cross-functional stakeholders and align them toward common outcomes
Communicate effectively across levels — from operators to senior leadership
Conduct training sessions and enable teams to effectively use the platform
Work closely with internal teams (product, data, engineering) to address customer needs
Support creation of case studies and success stories
Act as a local coordination point for customer communication and reporting

Requirements

What you’ll need

Experience in Oil & Gas, Power, Chemicals, or similar industries
Background in operations, maintenance, reliability, or customer-facing technical roles
Strong communication and stakeholder management skills
Structured problem-solving and ability to work independently
Ability to translate technical insights into business impact narratives
Experience with predictive maintenance, analytics, or digital solutions (Good-to-Have)
Exposure to customer success, consulting, or SaaS environments (Good-to-Have)
Familiarity with enterprise systems (SAP, CMMS, historians, etc.) (Good-to-Have)

Benefits

Comp & perks

Role requires regular on-site engagement with customers in Oman
Travel may be required
Candidate should be based in Oman
Work on cutting-edge industrial AI solutions
Directly influence customer outcomes and business impact
Be part of a fast-growing, global team

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

predictive maintenanceanalyticsdigital solutionsstructured problem-solving

Soft Skills

strong communicationstakeholder managementrelationship buildingtraining facilitationcross-functional collaboration