Patient Access Manager

Upstream Rehabilitation

Patient Access Manager leading remote teams at Upstream Rehabilitation to enhance clinic patient access performance. Driving metrics and service delivery across Michigan, Ohio, and Kentucky.

Posted 4/21/2026full-timeRemote • Missouri, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and develop a territory‑aligned team of remote Patient Care Coordinators (PCC‑Rs), ensuring strong performance, accountability, and engagement.
Manage and allocate PCC‑R coverage to support clinic volume demands, including PTO, vacancies, growth needs, and high‑volume periods.
Oversee and ensure consistent execution of patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation.
Monitor territory access metrics (e.g., referral aging, scheduling lag, arrival rates), identify performance trends, and implement corrective action plans when standards are not met.
Partner with Clinic Directors, Vice Presidents of Operations, and Regional VPs to support field PCC performance and improve access outcomes.
Serve as the territory subject matter expert for patient access operations, providing visibility into performance metrics and ensuring consistent service delivery across clinics.
Other projects and duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent.
4+ years of experience in healthcare patient access or front-office operations.
2+ years of direct people leadership experience.
Experience leading and coaching remote teams, with accountability for performance management and corrective action.
Ability to analyze performance metrics, identify operational issues, and develop actionable improvement plans.
Strong cross-functional communication skills, partnering effectively with field and operations leaders.
Proven ability to manage workforce allocation, coverage planning, and workflow compliance.
Skilled at translating territory-level priorities into clear, structured daily execution for teams.

Benefits

Comp & perks

Annual paid Charity Day to give back to a cause meaningful to you
100% employer paid medical health insurance premium option available
Dental and Vision insurance
401(k) with company match
Generous PTO and paid holidays
Supportive team and leadership invested in your success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient access workflowsreferralsschedulingbenefits verificationauthorizationsEMR documentationperformance metrics analysisworkforce allocationcoverage planningworkflow compliance

Soft Skills

leadershipcoachingperformance managementcross-functional communicationaccountabilityanalytical skillsactionable improvement planningteam executionengagementcollaboration

Certifications

high school diploma or equivalent