Upstream Rehabilitation

Senior Service Desk Analyst

Upstream Rehabilitation

full-time

Posted on:

Location Type: Remote

Location: Alabama • United States

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Salary

💰 $23 - $25 per hour

Job Level

Senior

About the role

  • Provide technical support for computers, software, hardware and network issues.
  • Respond to incoming tickets and escalations, ensuring timely and effective resolution.
  • Troubleshoot problems by running diagnostics, asking clarifying questions, and walking users through solutions.
  • Install, repair and configure hardware, software, and peripherals.
  • Support PC setup and deployment for new employees using standard images and tools.
  • Maintain system performance, inventory of equipment/software and accurate documentation.
  • Train users on new hardware and software and follow up to ensure issues are fully resolved.
  • Assign appropriate user groups in Active Directory.
  • May require some travel to clinics.
  • Other projects and duties as assigned.

Requirements

  • Associate’s degree in Information Systems or a related field.
  • 1+ years of experience in a Service Desk or technical support role.
  • Strong working knowledge of Windows 10/11, Microsoft Office 2019/365, and VPN technologies.
  • Ability to evaluate technical issues, prioritize tasks, and determine effective solutions.
  • Strong decision-making, problem-solving, interpersonal, and communication skills, with the ability to support users at all levels of the organization.
  • Demonstrated ability to manage multiple tasks in a fast-paced environment.
  • Excellent organizational and time-management skills.
  • Ability to handle sensitive and confidential information with discretion.
Benefits
  • Annual paid Charity Day to give back to a cause meaningful to you
  • 100% employer paid medical health insurance premium option available
  • Dental and Vision insurance
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Supportive team and leadership invested in your success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootinghardware installationsoftware installationnetwork supportdiagnosticsActive DirectoryPC setupsystem performance maintenancedocumentation
Soft Skills
problem-solvinginterpersonal skillscommunication skillsdecision-makingorganizational skillstime-management skillsability to prioritize tasksability to handle confidential information
Certifications
Associate’s degree in Information Systems