Senior Engineering Manager, Servicing

Upstart

Lead, coach, and develop a high-performing engineering team focused on providing high quality solutions and incrementally increase .; Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and exce…

Posted 7/17/2026Verified active Jul 25, 2026, 12:31 AMfull-timeRemote • United States • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Candidates should emphasize their ability to lead and develop high-performing engineering teams, manage cross-functional projects, and ensure the delivery of scalable and reliable customer-facing products. Strong communication skills and experience in fintech or related industries are essential for collaborating with diverse stakeholders and meeting regulatory standards.

Highest-signal resume keywords

Leading Engineering TeamsProject ManagementCross-Functional CollaborationCommunication SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow AutomationData IntegrationsEvent-Driven ArchitecturesScalable Production SystemsSoftware Engineering Best Practices

Soft Skills

CoachingCollaborationStrategic ThinkingAnalytical SkillsOrganizational Skills

Tools & Technologies

Software Development FrameworksProject Management ToolsCollaboration PlatformsData Processing ToolsCompliance Management Systems

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Engineering

Industry Keywords

FintechCredit ServicingCustomer SupportLendingCollections Systems

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Lead, coach, and develop a high-performing engineering team focused on providing high quality solutions and incrementally increase .
Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence.
Oversee the design, development, and implementation of cross functional projects which drive business outcomes.
Ensure the reliability, performance, and scalability of customer facing products, leveraging best practices in software engineering.
Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals.
Partner with product manager, product designer, engineering leaders across Upstart, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards.
Communicate effectively with stakeholders to keep them informed of project status, risks, and opportunities.
Manage project timelines and resources to deliver high-quality product solutions on time.
Implement frameworks to ensure efficient project execution and continuous delivery.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, or a related field (or its equivalent) and +10 years of experience, including 5 years of direct people management experience.
Proven success leading and scaling high-performing engineering teams (e.g., growing headcount, improving delivery metrics, or managing multiple squads)
Experienced in workflow automation, data integrations, and event-driven architectures that power operational efficiency.
Demonstrated ability to partner closely with Product, and ML teams to deploy models at scale and build scalable production ready systems
Exceptional communication skills with the ability to influence technical and non-technical audiences
Strong analytical, organizational, and strategic thinking skills with a bias for action
Experience building products in fintech, credit servicing, or customer support environments
Background in lending, recoveries, or collections systems with complex policy and compliance requirements.
Experience developing senior engineers, tech leads, or emerging engineering leaders
Demonstrated ability to balance speed, quality, reliability, and compliance in high-stakes technical environments

Benefits

Comp & perks

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly 
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources