Operations Manager, Loan Processing

Upstart

Manage and oversee the daily operations of the Personal Loans team, ensuring efficient and effective workflows and processes.; Help develop and implement strategies to optimize team performance and achieve department goals and targets.

Posted 6/16/2026Verified active Jul 25, 2026, 12:31 AMfull-timeOhio • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrated ability to manage daily operations of a team, optimize performance through strategic development, and effectively communicate performance metrics to senior management. Strong leadership and interpersonal skills are essential for motivating team members and driving operational success in a fast-paced environment.

Highest-signal resume keywords

People Management ExperienceLeadership SkillsAnalytical SkillsCommunication SkillsOperations Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics MonitoringKPI AnalysisData-Driven Problem SolvingCollections ExperienceServicing Experience

Soft Skills

LeadershipInterpersonal SkillsMotivational SkillsCommunication SkillsTeam Collaboration

Industry Keywords

Personal LoansOperations EnvironmentTeam Performance OptimizationQuality AssuranceWorkforce Management

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Manage and oversee the daily operations of the Personal Loans team, ensuring efficient and effective workflows and processes.
Help develop and implement strategies to optimize team performance and achieve department goals and targets.
Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions as needed.
Collaborate with other departments, including Product and Engineering, Learning and Development, and&nbsp
Quality assurance to ensure seamless operations and adherence to company policies and procedures. 
Prepare and present reports and updates on team performance, including key metrics, trends, and areas of improvement to senior management.
Work closely alongside the Head of Personal Loans, Workforce Management and Finance to ensure staffing conditions are being optimized.

Requirements

What you’ll need

2+ years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential
Excellent communication skills, both written and verbal with the ability to effectively communicate with team members and senior management.
Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions.
3+ years of people leadership experience in an operations environment.
2+ years of collections and/or servicing experience.
Position location This role is available in the following locations: Columbus, OH
Time zone requirements The team operates on the East coast time zones
In-Office requirements. You will be required to work from the Columbus, OH office 2 days per week.
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Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly

Benefits

Comp & perks

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly 
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources