Senior Mailroom Adminstrator

Upstart

Establish and manage end-to-end mailroom operations, ensuring accurate and timely processing of inbound and outbound mail while meeting daily service level expectations.; Maintain the accuracy, security, and regulatory compliance of confid…

Posted 7/9/2026Verified active Jul 25, 2026, 12:31 AMpart-timeSan Mateo, United States • California • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrated expertise in managing high-volume operational environments, particularly in mailroom and logistics settings, with a strong focus on compliance and security protocols. Proven ability to utilize business systems for workflow management and to implement process improvements through automation and collaboration with vendors.

Highest-signal resume keywords

2+ Years Experience in Mailroom OperationsExperience Handling Confidential DocumentsProficient in Google WorkspaceExperience with Salesforce or JiraAbility to Identify Process Improvement Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mailroom OperationsLogistics ManagementDocument OperationsGoogle SheetsSalesforce

Soft Skills

ProfessionalismDiscretionProblem-SolvingAdaptabilityTime Management

Tools & Technologies

Google WorkspaceSalesforceJiraAutomation ToolsGenerative AI Tools

Industry Keywords

Financial ServicesRegulated IndustryOperational ComplianceWorkflow ManagementProcess Improvement

Tech Stack

Tools & technologies

AwsCloudDistributed systemsGrafanaKubernetesPrometheusSpark

About the role

Key responsibilities & impact

2+ years of experience in mailroom, logistics, document operations, facilities operations, or a similar high-volume operational environment.
Experience handling confidential or regulated documents while following established security and compliance procedures.
Experience using Google Workspace, including Google Sheets with formulas, filters, and pivot tables, or equivalent spreadsheet tools.
Experience using business systems such as Salesforce, Jira, or comparable workflow management platforms.
Ability to work onsite full-time in Burlingame, CA and lift or move packages weighing up to 20 pounds.
Demonstrates a high level of professionalism, discretion, and care—especially when handling sensitive or confidential information.
A self-starter who is motivated, adaptable, and confident, with strong problem-solving skills and the ability to work efficiently under pressure.
Comfortable with process-oriented thinking and eager to contribute to the development and refinement of mailroom operations.

Requirements

What you’ll need

Knowledge of tools used to automate operational workflows.
Experience working in financial services or another highly regulated industry.
Ability to learn and understand new technologies and processes in a short time frame.
Ability to utilize time management skills to prioritize tasks and deadlines.
Good verbal/ writing skills and ability to present information in a clear and concise manner.
Brings a continuous improvement mindset, with a willingness to identify inefficiencies, propose solutions, and help implement them in collaboration with the broader team.
Experience partnering with third-party vendors to improve operational processes.
Ability to identify process improvement opportunities and translate them into scalable operational solutions using automation and Generative AI tools.
Position location: This role is based in Burlingame, CA and requires working onsite five days per week.
Time Zone requirements: This role operates primarily during Pacific Time business hours (approximately 8:00 AM–4:30 PM PT)

Benefits

Comp & perks

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly 
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources