Associate Compliance Manager, Complaints

Upstart

Associate Compliance Manager overseeing complaint management within Upstart's compliance team. Focus on regulatory compliance and collaboration with cross-functional teams.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $115,800 - $160,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in compliance oversight and risk management within the banking sector, with a strong focus on customer complaint management and regulatory requirements. Proven ability to analyze data trends and communicate complex regulatory concepts effectively to diverse stakeholders.

Highest-signal resume keywords

Second Line Compliance OversightComplaint ManagementRegulatory Risk AssessmentCertified Regulatory Compliance Manager (CRCM)Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compliance MonitoringRisk ManagementData AnalysisRegulatory RequirementsConsumer Banking Products

Soft Skills

LeadershipCommunicationStakeholder EngagementInfluencing Change

Certifications & Qualifications

Certified Regulatory Compliance Manager (CRCM)

Industry Keywords

BankingFinancial ServicesCustomer Complaint ManagementRegulatory ComplianceConsumer Lending

About the role

Key responsibilities & impact

Partner with Operations, Legal, and Risk teams to provide second line compliance oversight and guidance for customer complaint management activities.
Monitor complaint program execution against established policies, procedures, and regulatory requirements, identifying opportunities to reduce customer harm and compliance risk.
Analyze complaint data, trends, and emerging risk indicators to identify systemic issues and recommend corrective actions or customer remediation where appropriate.
Develop monitoring routines, reporting, and governance processes that strengthen the maturity and independence of the complaints oversight program.
Provide risk-based guidance on complex regulatory questions involving consumer lending and deposit products while helping stakeholders understand regulatory expectations and business impacts.
Support the evolution of the complaints compliance program by documenting future-state requirements, improving reporting capabilities, and contributing to long-term program enhancements.
Balance tactical knowledge with proven leadership and communication skills to guide conversations amongst stakeholders with differing viewpoints. Drive proposals and conclusions using data and trends to support thoughtful conclusions and influence change.

Requirements

What you’ll need

Bachelor's degree in Accounting, Business, Finance, Risk Management, Law, or a related field (or equivalent practical experience).
5+ years of experience supporting second line compliance, complaints oversight, or compliance risk management within the banking or financial services industry.
Certified Regulatory Compliance Manager (CRCM) certification from the American Bankers Association.
Experienced in providing explanations of consumer banking products and governing compliance requirements in simple terms for a variety of audiences.
Experience evaluating complaint trends, conducting compliance monitoring, and communicating regulatory risk assessments to business stakeholders.

Benefits

Comp & perks

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)