Lead the development of analytical capabilities to support servicing initiatives and drive efficiency improvements.
Create regular executive level presentations to communicate findings and strategic recommendations.
Design experiments and conduct quantitative analysis to test hypotheses about our users and the way they interact with our servicing initiatives, and collaborate with partners to prioritize the right problems and opportunities.
Collaborate with analytics engineering and software engineering to continuously up-level our servicing data capabilities, making new data available as the business expands, and accelerate time to insights.
Develop and maintain business intelligence tools to support reporting and decision-making.
Mentor junior team members while fostering a culture of excellence in data and analytics, positioning the team as a hub of expertise and innovation

Requirements

8+ years work experience in increasingly senior analytical roles in technology and finance industry
Strong background in payments, product, or operations analytics, with hands-on proficient in SQL, Python and/or R
Exceptional track record of deriving actionable insights from analysis and analytical storytelling
Experience working with large datasets, unstructured data, data modeling, and data pipelines using tools like Databricks, DBT, Looker, Snowflake, Redshift, Tableau, Mode
Degree in Economics, Statistics, Mathematics, Engineering, Data Science or other quantitative fields, providing a solid grounding in analytical and problem-solving skills essential for success
Strong analytical and quantitative background with experience in conducting and evaluating A/B tests, ideally in Financial and/or Operational related fields
Expertise in consumer lending, and knowledge of post origination servicing and/or operations
Skilled at crafting executive-ready narratives around complex business topics and successfully influence VP+ decision making
Demonstrated ability to work collaboratively and in deep partnership with cross-functional teams
Demonstrated ability to balance multiple workstreams and priorities; experience influencing up and cross functionally to maximize positive impact to the organization
Experience in coaching and mentoring junior team members on technical subjects

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
Paid time off, sick and safe time, and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythonRdata modelingdata pipelinesA/B testinganalytical storytellingquantitative analysislarge datasetsunstructured data

Soft Skills

mentoringcollaborationinfluencinganalytical thinkingproblem-solvingcommunicationprioritizationexecutive storytellingteam leadershipcross-functional teamwork