Associate Learning and Development Partner, Servicing Operations

Upstart

full-time

Posted on: 1/8/2026

Location Type: Remote

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💰 $27 - $38 per hour

About the role

Partner with business leaders, product managers, subject matter experts, and cross-functional stakeholders to assess content impact and learning needs.
Serve as a key facilitator for engaging, audience-tailored sessions, including team training, change briefings, or knowledge-sharing events.
Participate directly in the Operations Change Management process, ensuring content and/or training tasks are scoped, executed, and documented appropriately.
Own and manage complex Servicing Enablement requests, coordinating across functions to ensure timely and effective solutions.
Create or support the creation of learning solutions such as one-pagers, guided workflows, FAQs, or updates to existing training material in partnership with the Instructional Design function.
Help guide junior team members and provide mentorship in learning experience design, change readiness, and stakeholder engagement.
Assist in documenting and maintaining team knowledge systems such as Jira, Confluence, and virtual libraries.
Proactively identify gaps in training, content, or readiness processes and take initiative to resolve them—ensuring high quality and consistent learner experience.
Influence and align learning and change efforts with strategic objectives, ensuring employees are prepared to meet evolving business needs.

3+ years of experience in a Learning & Development, Organizational Development, or related enablement role.
2+ years of experience in a Servicing Operations role or equivalent operational environment at a financial institution or fintech.
Strong facilitation and presentation skills with the ability to tailor delivery to diverse audiences.
Demonstrated ability to build strong cross-functional relationships and partner across all levels of an organization.
Experience working with tools like Jira and Confluence, with a strong attention to detail and documentation.
Demonstrated understanding of adult learning principles and how they apply in operational environments.
Strong written and verbal communication skills, with the ability to simplify complex information.

Benefits

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

Tip: use these terms in your resume and cover letter to boost ATS matches.

learning experience designchange managementcontent creationtraining developmentfacilitationpresentation skillsadult learning principlesdocumentation

mentorshipstakeholder engagementcross-functional collaborationcommunicationproblem-solvingattention to detail